Tracking the flow of a request allows you to monitor its movement through various workflow stages and understand the time taken at each point. Here’s how you can view the request flow:
Steps to Track Request Flow:
- From the Dashboard, navigate to the Workflows section in the left menu.
- Select the workflow for which you want to view the request flow.
- In the list of requests shown, locate and click on the Request ID you want to track.
- Once the request opens, click on the Request Flow icon in the top right corner of the request window.
The Request Flow displays all stages the request has passed through. Each stage shows the assigned user, entry time, exit time, and duration. You can identify delays by comparing the time spent in each stage. This helps in monitoring progress and ensuring timely approvals.
- In the list of requests shown, locate and click on the Request ID you want to track.
- The Request Flow icon is always available when viewing a request.
- The detailed timestamps allow you to pinpoint stages where delays may have occurred.
- It is a valuable tool for tracking accountability and improving turnaround times within workflows.
